At FLEXVZN, your satisfaction is our priority. If you’re not completely satisfied with your purchase, we’re here to help.

1. Return Window

We accept returns within 14 days of the delivery date. Items must be unused, in original condition, and in the original packaging.

2. Non-Returnable Items

  • Used gym or yoga equipment
  • Opened supplements or hygiene-sensitive items
  • Sale or clearance items (if marked as final sale)

3. Return Process

  • Email us at info@flexvzn.store with your order number and reason for return.
  • If approved, you’ll receive return instructions.
  • Once we receive and inspect the item, we’ll notify you of your refund status.

4. Refunds

Approved refunds will be processed to your original payment method within 7–10 business days.

5. Return Shipping

Customers are responsible for return shipping unless the item is defective or incorrect.

🚚 Shipping Policy

Effective Date: [Insert Date]

We deliver gym and yoga equipment right to your doorstep. Here’s what you need to know:

1. Processing Time

Orders are typically processed within 1–3 business days.

2. Shipping Methods & Time

We partner with reliable courier services. Estimated delivery times:

  • Domestic: 3–7 business days
  • International: 7–15 business days (depending on location and customs)

3. Shipping Rates

Shipping costs are calculated at checkout based on order weight and delivery location.

4. Order Tracking

Once your order is shipped, you will receive a tracking number via email.

5. Customs and Duties (For International Orders)

Customers are responsible for any customs fees or import duties in their country.

6. Delays

While we do our best to ensure timely deliveries, FLEXVZN is not liable for delays caused by carriers, weather, or customs processes.